Child Helpline 16000
Child Protection Program
Child Helpline
16000
Free hotline for reporting children at risk, across all of Egypt
Project Overview
Some children face risks that require urgent intervention to protect them and ensure their rights, such as violence, neglect, exploitation, family and educational problems, or legal violations.
Through the Child Helpline 16000, Caritas receives reports from all governorates across Egypt. Each case is studied and assessed according to its needs and level of risk, in order to provide the appropriate intervention in cooperation with the relevant authorities.
How Reports Are Handled
1
Receiving Reports
Receiving reports concerning children at risk from all parts of Egypt.
2
Case Study and Assessment
Studying the case and assessing the circumstances of the child and family, while identifying the type of risks and needs.
3
Social and Field Assessments
Conducting the necessary social and field assessments for each case separately to develop a complete understanding of the child’s situation.
4
Providing the Appropriate Professional Intervention
Providing the appropriate professional intervention according to the child’s needs and level of risk, in cooperation with the relevant authorities.
5
Reducing Negative Effects
Working to reduce negative effects, lower repeated risk indicators, and strengthen a safe and stable environment for the child.
0–18
Years
Target Group
The project serves children from birth to 18 years of age across the Arab Republic of Egypt who are exposed to any form of risk or need protection intervention.
2,412
Children
Project Impact
Protected during 2025 from real risks that threatened their present and future, giving them a new opportunity for a safer and more stable life while preserving their dignity, needs, and right to a better future.
Because timely intervention can make a real difference in a child’s life.
Implementation Partners
Caritas works in cooperation with an integrated network of entities involved in child protection, including:
Official partner
National Council for Childhood and Motherhood
General Administration of the Child Helpline (16000)
General Child Protection Committee
Sub-committees for Monitoring Cases of Children at Risk
Relevant Government Authorities
This cooperation helps ensure that each child receives the appropriate intervention and service according to the nature of their case and needs.
Support Child Protection
Child protection is a shared responsibility. You can be part of these efforts and help provide new opportunities for children at risk to live safer and more stable lives.
